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RETURN & EXCHANGE POLICY
Not loving your purchase? No problem! Just follow the steps below. We’ll be happy to make it right.
For direct assistance, questions, comments, or concerns please contact us at 306-445-0296.
We are happy to offer you exchange or store credit on your purchases (see below). Please be aware that our processing time for returns and exchanges is 5-7 business days once we receive your return. Once your return is processed, you will receive an email notification.
NOTE: All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product please notify us at firstname.lastname@example.org within 2 days of receipt to be eligible for a refund. We will replace the damaged item if available, but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion.
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations or applying discounts.
HOW TO RETURN AN ITEM:
Please refer to our Return Policy above to ensure that your return meets the criteria stated.
E-mail email@example.com and explain why you want to return the item. We will notify you when your return has been approved. PLEASE NOTE: We must receive your item(s) back within 14 days of the day it was delivered to you. If we receive it outside the 14 day window, we will not be able to process the exchange or issue store credit, and the item will be sent back to you at your expense.
Drop off your securely sealed return package at any shipping location. Please note, you will be responsible for return shipping.
As soon as we receive your return, we will process it promptly and contact you via e-mail. We'll take it from there, and get you set up with a store credit or exchange.
Krisy & Nora